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Certified Speaking Professional | Certified Woman Owned BusinessOvercome the Fear of “Making the Call”
We spend almost every waking moment on the phone. We’re on the phone in the car and in the grocery store, sitting in meetings and standing in line, at ball games and concerts. We cannot tolerate being out of the loop or spending time quietly with ourselves. Yet the...
To Love Networking, Become What You Do
“Men acquire a particular quality by constantly acting a particular way. You become just by performing just actions, temperate by performing temperate actions, brave by performing brave actions.” ~ Aristotle If you hate networking, get a job. You will become what you...
5 Steps to Focus on the Customer
With the phone ringing and the line increasing, your first thought may be to process the transactions as quickly as possible. Be polite, but focused on the job. That must be what the customer wants, right? Actually, that can be very wrong. Accuracy and efficiency are...
3 Steps to a Healthy Sense of Self-Worth
Are you contending with change in the workplace? Asked to do more with fewer hands and resources? If you’ve seen someone lose her job, you may be scared, wondering if you are next. Or perhaps you are seeing growth. New faces. New positions. Feeling like you are being...
The ABC’s of Top Performers
In banking, healthcare and business, we measure everything. We establish goals and benchmarks. We know exactly where we are in the process. We work together as a team to help each other succeed. We know professionalism when we see it. And yet we sometimes stumble...
I am NOT a Salesman!
We have our assigned tasks. We want to tell others what we know. We make suggestions as to what they should do. We want their signature on the dotted line. And we just want to move the line or get people off the phone. Unfortunately, people don’t always follow our...
The Better Banking Summit
Do you need to stay on top of what is going on and what is coming down in the industry? Do you want your continuing education in short bursts you can absorb quickly and then dig deeper into as needed? Would you benefit from access to NINE of the most sought-after...
Your Preposition of Choice
One little difference. You can outline your entire business plan with one little difference. You can predict the professional development of your entire staff with one little difference. You can identify the stress level of all involved with one little difference. You...
You’re a Supervisor – Now What?
Things have changed. With your promotion or new hire, you are no longer "doing" the task. Now your focus is on "leading" others to do the task. But you really enjoyed doing it! I know. Now you'll turn loose of it and inspire your team to take responsibility for it....
Are You “Punch Buggy” Focused?
My grandsons love to play "Punch Buggy." You know this, right? The first one to see a Volkswagon Beetle, punches the other, says Punch Buggy, and names the color of the car. The boys are really good at this. "Punch Buggy Red!" "Punch Buggy Green!" "Punch Buggy Gray!"...
