Relationship Networking “On Purpose!”
Get these tried, proven, award winning, results oriented, non-fattening, absolutely habit-forming techniques that will guide you to the power, action and business that is found in the center of the room. From a childhood stutterer to Business Development Professional of the Year, her struggle of meeting strangers, making conversation, and turning contacts into contracts will help you finesse your way through networking opportunities. Stand on her shoulders. Learn from her experiences. Enjoy Becky’s easy conversational style, her stories of life’s success and failure, and discover what networking “on purpose!” can do for you.
Imagine professionals in your area talking about you and what you offer. Imagine walking into a room and having others lined up to introduce you to people they’ve just met. Imagine being “the go to person” in your industry. It happened to me and it can happen to you.
In these pages, learn tested techniques to be successful, while you appear polished and put together at events, build stronger personal and professional relationships, exude confidence at every turn, even when you’re faking it. Make a memorable impression that would make your Mama proud, strategize your follow up to catapult your business and much more!
The “easy answer”
When the training is over and the laughter dies, you go back to your reality. Then the customer walks in or calls. Focus is as easy as A-B-C. All the tips and techniques that made so much sense in the training room can now be on every desk in your organization.
This bright 2.5? X 5? flip chart stands on your desk without competing for space. Printed on 100# Warren Gloss Cover, the pages won’t curl. The spiral binding ensures a secure collection of techniques and tips for years to come. Habits take time to perfect. Get started today.
Beckinar (n): Webinar as only Becky can do it
Unimaginable Service: Nothing but WOW from the Phone to the Front Line!
What are your customers saying about you?
When we experience outstanding service, we may tell one or two people about it. A bad experience used to be shared with up to 20 people. With today’s social media, a negative experience can reach hundreds or even thousands of people within 12 hours. Customers will talk about your service. The good news is you get to write the script.
Through this 3-part web-delivered series on Unimaginable Service, Becky will help you write your winning script!
Recognize that unimaginable service starts and ends with the customer – not the product, the brochure, the website or the current sales pitch. The skills are simple – listen, be knowledgeable and prepared, look for opportunities. And finally, find the passion for the customer sitting across from you or on the other end of the phone with these
- 10 expectations of your service
- 5 practices that make customers cringe
- 7 negative phrases into statements of concern
- 5 stumbling blocks into building blocks of communication
Everybody says they provide excellent service. They care about their members, clients, patrons and customers. They perform transactions in a timely manner, accurately and with a smile on their faces. So what? Is doing the transaction enough? Are you engaging clients to do business with you? Let’s act “on purpose!” with these
- 6 steps of engagement
- 4 steps to build consumer engagement
- 6 steps for service that exceeds
Uncontrolled rage. Shouting. Accusations. Perhaps profanity. From time to time, everyone will face an angry customer. You can’t throw a bucket of water on them to calm the situation. No, really, you can’t! Instead, pull out these
- 7 ready-to-go responses and take control of the situations
- 10 mistakes that lead to stress
- 4 quick, easy, doable ideas to manage it
Be amazing! They will say “WOW! I will never do business with anyone else!”
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